"Thanks to your team at Land Rover Orlando, our dream vacation was uninterrupted...."

I am writing to commend Mr. Travis and members of your service staff for the exemplary service my family received last week. We live in Cumming, Georgia, just north of Atlanta and left on Mother's Day for a much anticipated trip to Walt Disney World with our two boys, who are 6 and 3. Our trip included spending 3 nights at Disney World and then traveling to Port Canaveral to enjoy a 3 night cruise on the Disney Dream. Needless to say, this was a trip of a lifetime that we had been looking forward to for months. The first evening of our trip, we stayed overnight in Lake City and woke up early Monday, May 9th to head to Disney World. As we traveled down I-75 that morning, we noticed that our air conditioning wasn't very cool. Shortly after that, my husband said that the cruise control was not maintaining the proper speed and he could tell something wasn't quite right. He immediately pulled off the next exit, and as he did, smoke and steam began pouring out from the hood. Luckily, there was a gas station right off the exit and we were able to pull off safely and turn the engine off. In opening the hood, it was clear that there was a major problem. At that point, we phoned Landrover Roadside Assistance. You can only imagine the thoughts that crossed our mind at that point! How would we get to Disney? What would happen to our first day's reservations and plans? Would our car be able to be repaired in time to travel to Port Canaveral for our cruise? How much time would we have to take out of our vacation to deal with the car issues? In calling Landrover Roadside Assistance, they gave us the option to tow the car to Landrover Orlando, even though it was 140 miles away. I asked about a rental car and they told me to contact the dealership directly. I spoke with Mr. Travis in my initial call and explained our situation. He was very accommodating and it was clear that he genuinely was concerned about our situation. He immediately gave me advice and recommendations on rental cars and assured me that he would work with us and our timeline on getting the car repaired. To Landrover's credit, a tow truck was on-site to tow our car within an hour and the rental car was there soon after that. We were loaded up and on our way to Disney World within 90 minutes. The next concern was the repair of the car and an even bigger issue for us, was how we would pick up the car from the dealership. We returned the rental car as soon as we got to Disney World and had no means of transportation. The next day, I received a call from Mr. Travis. He informed me that the car had experienced an issue with the coolant tank and that it was being repaired and would be ready that afternoon. I explained to him that we did not have transportation and asked him what options we had. He told me not to worry about a thing. That afternoon, he arranged for two members of the Landrover Orlando team to deliver the car right to the Contemporary Resort, where we were staying! I cannot begin to express our gratitude for the extraordinary customer service we received throughout this ordeal. Thanks to your team at Landrover Orlando, our dream vacation was uninterrupted and our family did not have to deal with the stress and anxiety that could have easily taken over our trip. In this situation, your team members demonstrated great compassion, concern and understanding. It was so evident that your team genuinely cares about your customers. We will never be able to adequately express our appreciation. My husband and I both own the LR3 and can confidently say after this experience, we will always be Land Rover owners!

Sincerely,

Amy B. & Family,Orlando, FL

"I wanted to formally thank you for the professionalism and courtesy you displayed..."

I wanted to formally thank you for the professionalism and courtesy you displayed during the purchase of my 2010 LR2.  You were extremely helpful during the process and I appreciate your willingness to work with me even though I had a complicated trade and a 3rd party lender.  I am extremely happy with the LR2 even though Brittany has confiscated it from me as her daily driver.  Thank you again for your help.

Sincerely,

Anthony V. ,Orlando, FL

"The Land Rover Orlando team are the benchmark for Legendary customer service..."

My wife and I just wanted to take a moment to Thank you and the Land Rover Orlando team for organizing the recent owner event to the Villages Polo Club.  Weather aside-nothing beats, good company, good food, conversation, and a professionalism, and thought that you and your staff consistently put into the Land Rover ownership experience.  It is a fulfilling feeling to know you purchased the right vehicle and  are genuinely cared for well after the sale.  (In all fairness and a side note, Our Mercedes-Benz dealer after two cars-does offer a crappy cup of coffee with powdered creamer while you are waiting for your loaner for the 43rd time while your vehicle is repaired once again for an alarming list of consistent failures.)  We look forward to proudly wearing our "Land Rover Polo Team" shirts that were so graciously offered by Rusty and the team as an extra bonus for attending the event.  Be proud.  The Land Rover Orlando team are the benchmark for Legendary customer service.  Keep up the great work.  Until our paths cross again...

Sincerely,

Todd & Nikki C.,Florida Proud Land Rover Owners for Life

"It was a pleasure to work with you and Fields... "

Thank you for working with me on my LR4 purchase.  You were very helpful and professional and it was a pleasure to work with you and Fields.  I love the car and look forward to driving it.

Thanks again,

Scott,Orlando, FL

"Your dealership far exceeds the level of service we have received from other dealerships..."

Land Rover Orlando

I know you rarely here all the good things from customers but I wanted to let you know how easy you made it to purchase a new vehicle from Land Rover of Orlando.  Erik was recommended to me by a dealer, and his assistant Robert was fantastic  Robert took the time to show my wife the whole vehicle step by step.  We have purchased from other dealers in the past and Robert really made her feel like she was the only person there.  Your dealership far exceeds the level of service we have received from other dealerships.   Thank you.

Sincerely,

 

Matthew,Orlando, FL

"We look forward to doing business with your dealership again in the future... "

As recent customers of Land Rover Orlando, we are writing to commend your Delivery Specialist, Robert Kiel, for his exceptional service.

Robert has been consistently courteous, professional and knowledgeable from our first test drive to any post purchase questions we have had about our Range Rover Sport.  He went above and beyond to assist us with picking up our new car by cheerfully staying late after the dealership closed to give us a tutorial.

Robert is an asset to your organization and part of the reason we look forward to doing business with your dealership again in the future.

Best regards,

Amy and Max H.,Orlando, FL

"You went the extra mile..."

I just wanted to let you know that I truly appreciate your help in the recent internet purchase of my Saturn Vue.  Your honesty and integrity in the whole process was impeccable.  You went the extra mile to call the original owner, provide intricate details about the vehicle and have all paperwork ready upon my arrival in Orlando.

The Vue is everything you said it was and more.  I love it!!

Thank you so much,

Teresa N.,Orlando, FL