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Land Rover Orlando Pinnacle Club Award Winner 2007 and 2008

Land Rover Orlando was recognized with the Pinnacle Club Award for their exemplary performance in sales and customer satisfaction during the 2007 and 2008 calendar years. The program criteria are set up so that only 16 of the 175 Land Rover Retailers can win this prestigious honor.

Winners scored highest out of all Land Rover Retailers in the stringent performance criteria established by LRNA. This includes superior overall 2007 and 2008 customer satisfaction in: Sales Performance, Delivery Performance and Service Performance. Chris Marchand, LRNA Executive Vice Presidnet, Marketing and Sales stated, "Membership in this elite club reflects the unparalleled leadership and uncompromisingcommitment to excellence of the entire retail team."

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Dear Matt:

I wanted to formally thank you for the professionalism and courtesy you displayed during the purchase of my 2010 LR2. You were extremely helpful during the process and I appreciate your willingness to work with me even though I had a complicated trade and a 3rd party lender. I am extremely happy with the LR2 even though Brittany has confiscated it from me as her daily driver. Thank you again for your help.

Sincerely,
Anthony V.

,

My wife and I just wanted to take a moment to Thank you and the Land Rover Orlando team for organizing the recent owner event to the Villages Polo Club. Weather aside-nothing beats, good company, good food, conversation, and a professionalism, and thought that you and your staff consistently put into the Land Rover ownership experience. It is a fulfilling feeling to know you purchased the right vehicle and are genuinely cared for well after the sale. (In all fairness and a side note, Our Mercedes-Benz dealer after two cars-does offer a crappy cup of coffee with powdered creamer while you are waiting for your loaner for the 43rd time while your vehicle is repaired once again for an alarming list of consistent failures.) We look forward to proudly wearing our "Land Rover Polo Team" shirts that were so graciously offered by Rusty and the team as an extra bonus for attending the event. Be proud. The Land Rover Orlando team are the benchmark for Legendary customer service. Keep up the great work. Until our paths cross again...
Sincerely,
Todd & Nikki C.
Florida Proud Land Rover Owners for Life

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Dear Mr. Olson,

As recent customers of Land Rover Orlando, we are writing to commend your Delivery Specialist, Robert Kiel, for his exceptional service.

Robert has been consistently courteous, professional and knowledgeable from our first test drive to any post purchase questions we have had about our Range Rover Sport. He went above and beyond to assist us with picking up our new car by cheerfully staying late after the dealership closed to give us a tutorial.

Robert is an asset to your organization and part of the reason we look forward to doing business with your dealership again in the future.

Best regards,
Amy and Max H.

Michael,

I just wanted to let you know that I truly appreciate your help in the recent internet purchase of my Saturn Vue. Your honesty and integrity in the whole process was impeccable. You went the extra mile to call the original owner, provide intricate details about the vehicle and have all paperwork ready upon my arrival in Orlando.

The Vue is everything you said it was and more. I love it!!
Thank you so much,

Teresa N.

Land Rover Orlando

Sales: (866) 521 - 5629

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